Overview
Neeom’s team provided comprehensive support, including performance monitoring to ensure the platform’s optimal functionality and quick resolution of any technical issues. In addition to maintaining the system, we delivered custom development solutions tailored to client’s unique business processes, such as automating sales workflows, optimizing customer relationship management, and streamlining data management across departments.
Our team also worked closely with the client to integrate new features, enhancing their Salesforce capabilities. These integrations ensured seamless connectivity between their Salesforce platform and third-party applications, allowing for better data flow, improved reporting, and more efficient customer interactions.
With Neeom’s expert support and tailored development solutions, the client continues to experience enhanced operational efficiency, allowing them to focus on innovation in commercial refrigeration manufacturing while confidently relying on a powerful, optimized Salesforce platform.
Key Features
- Salesforce Support: Tier 1, 2, and 3 support services, addressing system issues, and resolving tickets within agreed SLAs.
- System Maintenance: Regular application of bug fixes, security patches, and Salesforce platform upgrades to maintain stability.
- Performance Monitoring: Proactive monitoring of system performance and integration with third-party tools.
- Implementation of new features, custom workflows, and automation tools to meet client’s evolving business needs.
- Training & Documentation: We provided ongoing user training sessions and detailed guides to ensure efficient use of Salesforce.
